Refund & CD Replacement Policy
Effective Date: [Insert publication date]
Thank you for supporting Outlaw Grace! If a CD purchased directly from OutlawGraceOfficialMusic.com arrives but does not play properly because it is defective, we will replace it after receiving the malfunctioning disc.
How to Request a Replacement
Email Support@MediaDirectOrder.com before returning your CD.
Include your name, order number, album title, and a brief description of the playback problem.
We will provide the return address and instructions.
Return the malfunctioning CD, securely packaged, with your name and order number.
Once we receive the returned CD, we will send a replacement of the same album at no additional charge.
Please contact us before mailing your return so we can provide the correct return address and discuss return postage arrangements.
Replacement Terms
Our standard remedy for a defective CD is a replacement of the same album. A replacement will be sent only after we receive the malfunctioning disc.
This policy covers CDs that arrive defective. It does not cover damage caused after delivery by misuse, improper storage, or normal wear.
If the same album is unavailable, we will contact you to arrange an appropriate resolution, including a refund where required by applicable law.
Other Order Problems
If you receive the wrong item, your order arrives damaged, or you have another order problem, email Support@MediaDirectOrder.com so we can help.
Nothing in this policy limits any rights or remedies available to you under applicable consumer law.
Contact Us
Outlaw Grace / MEDIA DIRECT
Email: Support@MediaDirectOrder.com
Website: https://www.OutlawGraceOfficialMusic.com
Billing reminder: MEDIA DIRECT will appear as the billing company for Outlaw Grace purchases.